Overview
Our delivery policy is designed to provide you with a clear understanding of our shipping processes and timelines.
Order Processing
Orders are processed on business days (Monday to Friday). The processing day may not necessarily be the same as the day the order was placed. For example, if you place an order on Sunday, it will be processed on the following Monday.
Delivery Times
Our delivery times are indicative of the service levels we strive to achieve for all orders. Please note that these times are estimates and not guaranteed. Occasionally, internal delays or delays caused by our courier partners may extend these times.
Multiple Shipments
In some instances, your order may need to be dispatched in separate packages or batches. If we cannot fulfill your order all at once, we will contact you to discuss how you would like us to handle the remainder of your order.
Areas of Distribution
Jalin's website delivers to all regions within the United States and the UK, including Northern Ireland and all offshore islands. International shipping is available and subject to local and international duties and taxes, which are the responsibility of the customer.
This policy aims to ensure transparency in our delivery process, helping you understand when and how your purchases from Jalin will be shipped.
Returns
Here you'll find all the small print, the terms and conditions you may need to reference. If you can't find what you're looking for here please drop us a line at Info@Jalindesign.com or call us on 0208 883 6190.
Subject to the Buyer having a right to return the Goods pursuant to these terms, all sales are final. However, Jalin Design does, subject to the terms of this clause, recognise that there may be occasions when it is appropriate to accept returns from the Buyer.
For the purposes of this clause, any Goods which the Buyer wants to return shall be referred to as "Returned Goods".
Jalin Design will, in any circumstances, only accept returns if the following conditions are met:
The Buyer shall provide a proper invoice and despatch note number in respect of the Returned Goods.
Jalin Design must have issued a valid returns authorisation note in respect of the Returned Goods. Should the returns note not have been provided in advance by Jalin Design, and subsequently accompany the goods being sent back, a 5% fee (of the goods value) in addition to any other charges that may be levied (see 'c' below) will be deducted from any credit note issued.
By way of a restocking charge, the Buyer shall pay to Jalin Design a sum equivalent to either £30 (or equivalent in Euros or USD if applicable) or 20% of the price of the Returned Goods.
The Returned Goods must not have been worn (including tried on) and must be returned in their original unopened packaging.
The Returned Goods must be returned with all original documentation that was supplied with the Goods.
Jalin Design retain the right to refuse Returned Goods should Jalin Design deem them to be unsuitable for resale.
The Buyer will either:
(i) pay for and arrange the return of the Returned Goods; or
(ii) if Jalin Design agrees to recover the Returned Goods, pay to Jalin Design a charge of £5/€8 per box of Returned Goods. In the event that Jalin Design's carrier attends to collect the Returned Goods and that collection is not possible owing to a default of the Buyer, a charge of £15/€18 will be payable by the Buyer to Jalin Design.
The value of the Returned Goods must not exceed 3% of the Buyer total spend with Jalin Design during the preceding 12-month period.
Any sample orders will not be eligible to be returned to Jalin Design.
Cancellation: In the event of a cancellation requested by the Customer after the first payment has been received, the Supplier would have already purchase materials to fulfil the order for the Goods and full invoice payment would be due.
