Terms

Interpretation


“Agreement”

means the contract between (i) the Customer and (ii) the Supplier;

“Charges”

means the charges for the Goods as specified in the Budget and Price list provided by Jalin Design Limited;

“Customer”

means the person identified in the Purchase order;

“Deliver”

means hand over the Goods to the Customer at the address specified in the Purchase Order;

“Goods”

means the goods to be supplied by the Supplier to the Customer under the Agreement; 

“Purchase Order”

means the Customer’s order for Goods to be supplied by the Customer to the Supplier in accordance with the terms of the Agreement;

“Specification”

means the specification of the Goods agreed between the Supplier and the Customer as specified in the Budget;

“Supplier”

means Jalin Design Limited;

“Customs charge”

means any import duty, clearance fees or value added tax that are due when exporting the Goods to the Customer country.

 

 

Acceptance of Terms and Conditions


The first payment sent by the Customer to Jalin Design Ltd constitutes an Agreement by the Customer to purchase the Goods subject to and in accordance with these terms and conditions.


Supply of Goods


The Supplier shall supply the Goods in accordance with the Specification set in the Budget provided to the Customer. The Customer shall be responsible for ordering the correct size per the measurement chart provided by the Supplier. The Supplier guarantees that the Goods supplied under this Agreement shall be free from defects and of satisfactory quality. The Customer has a period of 7 days from invoice date to verify the goods and highlight any issue with the goods received. Jalin Design Limited follow a no return policy on Bespoke garments. For any stock supported garments, the return policy could be found on clause 6. All goods supplied by the Supplier remain the property of the company until all payments are received in full.


Charges, Payment and Recovery of Sums Due


The Charges for the Goods shall be as set out in the final Budget provided to the Customer at the exception of :   


  • the shipment cost which will be added on top of the invoice and will vary depending on the size and weight of the shipment,


  • any Customs charge that are directly at the responsibility and charge of the Customer,
  • garment outside normal size range (not included in the provided price list) which would request a special pattern. In this instance an additional one-off charge of £100 will be added to the invoice,


  • installation fees related to Customer’s employee fitting will be invoiced separately for £300per Jalin employee on-site per day involved. Any alteration made by our tailor in our studio will be invoiced as per our alterations pricelist provided at the time of final budget. Any additional expenses occurring for and during the installation will be recharged to the Customer.


  • If the invoice relates to Sample, Design fee, or Stock supported garment, the Supplier request 100% to be paid in advance.


  • 'New opening' or collection launch order is charged at 50% upon confirmation of order, 25% start of production and balance 25% upon despatch


  • Following Despatch of the Goods, the Supplier shall invoice the Customer as specified in the Agreement. The Customer shall pay the Supplier the invoiced amounts per the payment terms set in this Terms and Conditions.


Cancellation


In the event of a cancellation requested by the Customer after the first payment has been received, the Supplier would have already purchase materials to fulfil the order for the Goods and full invoice payment would be due.


Returns 


PLEASE NOTE: BESPOKE ITEMS ARE NON-RETURNABLE

If you would like to return an item, please check the details below.

You can contact us at info@Jalindesign.com or call 0208 883 6190.

Returns Policy

All sales are final unless otherwise specified.

Please note that sample orders cannot be returned.


We May Accept Returns if the Following Conditions Are Met: 

  1. You provide a valid invoice and dispatch note number.
  2. A returns authorization note from Jalin Design is required. If not provided in advance, a 5% fee plus any other charges will be deducted from any credit issued.
  3. A restocking fee will be applied to your credit note. (£30 GBP, 45$ USD, 40€ EUR or 20% of the total order value, whichever is higher).
  4. Items must be unworn and in their original unopened packaging, together with all original documentation.
  5. You must either arrange and pay for the return or, if we agree to collect, pay a fee of £5 (GBP£), $5 (USD$), or €5 (EUR€) per box. If collection fails due to your fault, an additional charge of £15 (GBP£), $15 (USD$), or €15 (EUR€) applies.
  6. The value of returned goods must not exceed 3% of your total spend with us in the past 12 months.
  7. Jalin Design may refuse returns if items are deemed unsuitable for resale.